1. Identity of the business

Bliksem België BV (trading as Bliksem Cars), company and VAT number BE 0771.587.983, registered office: Toevluchtweg 16, 8620 Nieuwpoort, België. Phone: 0467 63 33 03. E-mail: bliksemcars@bliksembelgie.be. Website: bliksemcars.be.

2. Scope

These terms apply to every booking, quote, agreement and subscription for car washing, detailing, polishing and mobile maintenance (such as oil and filter changes) that we supply to consumers. Deviations are only valid if we confirm them in writing. By booking or taking out a subscription you accept these terms.

3. Bookings and confirmation

A booking is only final once we have confirmed it (by e-mail or on the website). We may refuse or reschedule a booking for a valid reason, for example force majeure, bad weather for mobile work or insufficient access to the vehicle. You are responsible for the accuracy of the details you provide.

4. Prices

All prices are in euros and include 21% VAT. Parts such as oil and filters are charged separately and communicated in advance. For a quote for maintenance at your location, the price we confirm applies; a quote stays valid for 30 days unless stated otherwise.

5. Payment

You can pay online through our payment partner Stripe or on site, as offered at booking. Your card details are processed directly by Stripe and never reach our servers. After payment you receive an invoice by e-mail. In case of late payment we may suspend the service and charge statutory interest.

6. Cancellation, changes and no-shows

You may cancel or change a booking free of charge up to 24 hours before the agreed time, by phone on 0467 63 33 03 or by e-mail.

For later cancellations or if you do not show up (no-show), we may charge a fee of up to the price of the booked service.

We may reschedule an appointment in case of force majeure (for example illness, equipment failure, extreme weather). We will then propose a new time; if it does not suit you, we refund what you have already paid.

7. Subscriptions

A subscription runs for one year and entitles you to unlimited washes according to the chosen plan and its conditions. The subscription is personal and tied to one vehicle; it cannot be transferred or used for another vehicle.

You can cancel your subscription at the end of the current period, after which it will not be renewed. Amounts already paid are not refundable, except where the law requires it. Abuse (for example commercial use outside the plan) allows us to end the subscription.

8. Right of withdrawal

For a distance contract (online booking or subscription) you have 14 days as a consumer to withdraw without giving a reason. Send us a clear statement by e-mail to bliksemcars@bliksembelgie.be.

If you expressly ask us to perform the service during the withdrawal period, you lose your right of withdrawal once the service has been fully performed. If you withdraw from a subscription after already enjoying the services, you pay a pro-rata amount for what has been provided; the rest is refunded.

9. Mobile service

For maintenance at your location, you provide free and safe access to the vehicle at the agreed place and, if needed, water and electricity. If the work cannot be carried out because access or conditions do not allow it, we may charge a call-out fee.

10. Condition of the vehicle

Before starting we inspect the vehicle with you or, if you are not present, on our own. Visible damage and existing defects (scratches, dents, loose parts, rust, flaking paint) are noted and may be photographed. We are not liable for pre-existing damage or defects. Please remove valuables from the vehicle.

11. Liability

We perform our services with the care of a diligent professional. Our liability is limited to the direct damage we cause and, at most, to the value of the service concerned, except in case of intent, gross negligence or where the law imposes wider liability. We are not liable for valuables or personal belongings left in the vehicle, or for indirect damage. Your statutory consumer rights remain fully intact.

12. Complaints

Notice a defect in the service performed? Report it within 48 hours of the service, preferably with photos, by e-mail to bliksemcars@bliksembelgie.be or by phone on 0467 63 33 03. We will look into your complaint and, where needed, offer a free repair or redo of the service.

13. Personal data

You can read how we handle your personal data in our privacy policy.

14. Applicable law and disputes

This agreement is governed exclusively by Belgian law. In case of a dispute, the courts of our registered office have jurisdiction, without prejudice to mandatory provisions in favour of the consumer.

We aim for an amicable solution. Consumers can also contact the Belgian Consumer Ombudsman Service (consumentenombudsdienst.be) and the European online dispute resolution platform: https://ec.europa.eu/odr.