Data controller

The data controller is Bliksem België BV (trading as Bliksem Cars), company and VAT number BE 0771.587.983, established at Toevluchtweg 16, 8620 Nieuwpoort, België. Phone: 0467 63 33 03. For all privacy questions: bliksemcars@bliksembelgie.be.

What data we collect

Wash booking: name, phone number, e-mail address, chosen package and car size, date and time, optionally your car details and notes.

On-site maintenance price request: make, model, year, fuel, optionally mileage and number plate, the work requested, the address where we come (street, postcode, town, type of location), your name, e-mail address, phone number, optionally a preferred date and notes.

Account and subscription: e-mail address, password (stored encrypted by our provider), name, phone number, your saved vehicles and your invoices.

Payment: amount, currency, VAT and the payment references. Your card details never reach our servers — they are handled directly by our payment partner.

Technical: only what is needed to keep you signed in and remember your language choice. No tracking or advertising cookies and no analytics tools.

Why we use this data

We use your data to handle your booking, subscription or price request and to contact you about it, to process your payment and invoice correctly, and to meet our legal accounting obligations. We do not use it for advertising and never sell it.

Legal basis

For bookings, subscriptions and price requests we process your data to perform our agreement with you or in preparation for it. For the address and vehicle details in a price request we ask for your explicit consent. For invoices and accounting we rely on our legal obligation.

How we handle your consent

The consent box on a price request is unticked by default and you tick it yourself. The moment you consent is stored with your request, so we can show when and for what you gave consent. You can withdraw consent at any time via 0467 63 33 03; we then stop processing and delete your request, except what we are legally required to keep. We never put personal data in a web address or link.

Where and how we store your data

Your data sits in a secured database with our hosting partner inside the European Union, accessible only to the owner after signing in. Photos you optionally attach to a quote are stored in a non-public folder. The connection to our site is encrypted.

How long we keep your data

We keep bookings, subscriptions and invoices for 7 years, as required by Belgian accounting law. Price requests for maintenance at your location (quotes and related data) are deleted automatically after 12 months. We keep your account details and saved vehicles for as long as you have an account; if you ask us to delete your account we delete that data, except for invoices we are legally required to keep.

Who we share data with

We only share your data with service providers who work for us and are bound by our instructions: Stripe (payment processing), Supabase and Lovable (website hosting and database, within the European Union where possible) and our e-mail provider (sending confirmations and invoices). We do not sell your data and do not use it for third-party advertising.

Cookies

We only set necessary cookies: one to keep you signed in and one to remember your language. No tracking, analytics or advertising cookies.

Your rights

You have the right to access, rectify, erase and restrict your data, to data portability and to object to the processing. If you gave consent you can withdraw it at any time. E-mail bliksemcars@bliksembelgie.be or call 0467 63 33 03; we reply within one month. If you are not satisfied with our reply, you can lodge a complaint with the Belgian Data Protection Authority (APD/GBA), Drukpersstraat 35, 1000 Brussels, dataprotectionauthority.be.

Contact

A question or request about your data? E-mail bliksemcars@bliksembelgie.be or call 0467 63 33 03. Post: Bliksem België BV, Toevluchtweg 16, 8620 Nieuwpoort, België.